FUEL FOR THOUGHT
By D.J. Harrington
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Correspondence regarding this article should go to:
D.J. Harrington, 1059 Meadow Breeze Lane, Sarasota, FL  34240
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D.J. Harrington is an author, journalist, seminar leader, international trainer, and marketing consultant.  He works primarily with customer service personnel, and his clients include such world-class companies as General Motors, DuPont, Caterpillar, and Damon Corporation.  He may be reached at 800/352-5252.